Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how hc7777 ("we", "us", "our", "Operator") collects, processes, stores, shares and protects personal data belonging to individuals ("you", "Player", "User") who access, register on or otherwise use the hc7777 online gaming platform at https://hc7777.cam/ (the "Platform").

hc7777 operates as an English-language online gaming service. This Policy is written in English and applies globally to all users of the Platform, including players located in Pakistan — whether in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or any other location.

By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of and should be read alongside the hc7777 Terms & Conditions.

2 Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including name, email address, date of birth, device identifiers and financial details.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, the Operator acts as Data Controller in respect of player personal data.
• "Data Processor" — A third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "KYC" — Know Your Customer — the identity verification process required by the Operator to confirm a player's identity, age and source of funds where applicable.
• "Cookies" — Small data files stored on your device by the Platform for session management, analytics and personalisation purposes.
• "Account" — A registered player account on the hc7777 Platform.

3 Data We Collect

hc7777 collects personal data through various means, including information you provide directly and data generated automatically through your use of the Platform.

• Registration data: Full legal name, date of birth, email address, username, country of residence and any other fields completed during account creation;
• KYC documents: Government-issued photo identification, proof of address documents and payment method verification materials submitted during the verification process;
• Financial data: Deposit amounts, withdrawal requests, transaction reference numbers and payment method identifiers (e.g., partial card or wallet account numbers);
• Support correspondence: Messages, queries, complaints and attachments submitted via Live Chat or email;
• Responsible gambling declarations: Self-exclusion requests, limit-setting preferences and any health-related information voluntarily disclosed in the context of responsible gambling tools.

• Device data: Device type, operating system, browser type and version, screen resolution and device language settings;
• Session data: IP address, session duration, pages visited, game titles played, bet amounts, timestamps and navigation paths;
• Geolocation data: Approximate geographic location derived from IP address (country and city level only — not precise GPS coordinates);
• Cookie data: Data gathered via functional, analytical and security cookies as described in Section 8 of this Policy.

hc7777 may receive personal data about you from third-party service providers used to operate the Platform, including identity verification providers, payment processors and fraud detection services. Data received from such providers is handled in accordance with this Policy and their respective contractual obligations to us.

4 Legal Basis for Processing

Where applicable data protection laws require a lawful basis for the processing of personal data, hc7777 relies on the following grounds:

5 How We Use Your Data

hc7777 processes personal data for the following specific purposes:

• Account creation and maintenance: Setting up and managing your player account, processing login sessions and maintaining account security;
• Payment processing: Facilitating deposits and withdrawals in PKR where applicable, including routing transactions through relevant payment processors. Payment brand names such as Easypaisa, JazzCash, Raast, HBL and others referenced on the Platform are contextual only and do not imply a formal integration or data-sharing arrangement with those providers unless confirmed in the cashier;
• Identity verification: Conducting KYC checks to confirm your identity, age and, where required, source of funds, in compliance with the Operator's licensing obligations;
• Fraud prevention and security: Monitoring account activity for suspicious behaviour, preventing account takeover, detecting bonus abuse and investigating potential breaches of the Platform's Terms & Conditions;
• Customer support: Responding to queries, resolving complaints and providing technical assistance via Live Chat, email and the Help Centre;
• Responsible gambling: Monitoring play patterns to identify potential problem gambling behaviour, applying account limits set by you, and communicating self-exclusion options where appropriate;
• Platform improvement: Analysing usage data to identify performance issues, optimise page load times (critical for mobile users across Pakistan) and improve the overall gaming experience;
• Marketing (where consented): Sending promotional offers, bonus notifications and platform updates by email or in-platform notification where you have opted in to receive such communications.

6 Data Sharing & Disclosure

hc7777 does not sell your personal data to third parties. Your data may be shared with the following categories of recipient only where strictly necessary and under appropriate contractual data protection obligations:

• Payment service providers: Third-party payment processors required to facilitate your deposits and withdrawals. These processors receive only the data necessary to complete the transaction;
• Identity verification providers: KYC and AML (anti-money laundering) service providers that process identity documents and perform verification checks on our behalf;
• Game providers: Third-party game studios and sports data providers that power the game and betting markets on the Platform. These providers may receive session and bet data necessary to operate games and settle wagers;
• IT infrastructure and cloud providers: Hosting, database and security services that store and process Platform data under contracted data protection obligations;
• Fraud detection and analytics providers: Services used to identify suspicious account activity, monitor for bonus abuse and analyse Platform performance;
• Regulatory and law enforcement authorities: Where required to do so by applicable law, court order or regulatory instruction. hc7777 will disclose only the minimum data required to satisfy the legal obligation.

7 Data Retention

hc7777 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal, regulatory or accounting obligations. The following indicative retention schedules apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

8 Cookies & Tracking Technologies

The hc7777 Platform uses cookies and similar tracking technologies to deliver a functional, secure and optimised experience for all players — including those accessing from mobile devices in Pakistan.

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, CSRF protection cookies and load-balancing identifiers. These cannot be disabled without preventing core Platform functionality;
• Performance and Analytics Cookies: Used to understand how players navigate the Platform — pages visited, time spent per session, error rates and mobile performance metrics. Data is aggregated and anonymised where possible;
• Functional Cookies: Remember your language preferences, display settings and session state across page loads;
• Security Cookies: Used for fraud detection, identifying suspicious login patterns and protecting accounts from unauthorised access.

You can manage non-essential cookie preferences via the cookie settings panel on the Platform. Please note that disabling certain cookies may affect Platform functionality — in particular, disabling session cookies will prevent you from logging into your account. Your browser settings may also allow you to block or delete cookies, though this may impact the gaming experience on mobile devices used in Karachi, Lahore or other locations.

9 Data Security

hc7777 implements technical and organisational security measures appropriate to the risk of the personal data processing activities it conducts. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between the Platform and player devices;
• Encrypted storage of sensitive account and KYC data at rest;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security monitoring for unauthorised access attempts and data breach indicators;
• Contractual obligations imposed on all third-party data processors to implement equivalent security standards.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their hc7777 accounts and to enable any two-factor authentication options available in the account security settings. If you suspect unauthorised access to your account, contact support immediately via Live Chat.

10 International Data Transfers

As an online gaming platform with an international operational structure, hc7777 may transfer personal data to countries outside of the player's country of residence for processing purposes — including to countries where the Platform's servers, game providers or third-party processors are located.

Where personal data is transferred internationally, hc7777 will ensure that appropriate safeguards are in place — such as contractual data protection clauses with the receiving party — to maintain a standard of protection consistent with the principles of this Policy. Players may contact us to request information about the specific safeguards applied to their data transfers.

11 Your Rights

Subject to applicable law and certain operational constraints, hc7777 recognises the following data subject rights for registered players:

To exercise any of the above rights, please contact the hc7777 support team via Live Chat or at the email address set out in Section 15 of this Policy. We will aim to acknowledge your request within 5 business days and provide a substantive response within 30 days, or such shorter period as applicable law requires. Some rights are subject to limitations where legal, regulatory or security obligations require us to retain or continue processing your data.

12 Children & Minors

The hc7777 Platform is strictly intended for adults aged 18 years or above — or the higher minimum age required by the Operator's license jurisdiction. hc7777 does not knowingly collect or process personal data from individuals under the applicable minimum age.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. Parents and guardians who believe a minor has registered on the Platform should contact support without delay via Live Chat or the email address in Section 15.

13 Third-Party Links

The hc7777 Platform may contain references to third-party service names — including payment brands such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — as contextual references for player familiarity. These references do not constitute external hyperlinks to third-party websites from within this Privacy Policy page or the Platform navigation.

Where links to third-party resources are present elsewhere on the Platform, hc7777 is not responsible for the privacy practices or content of those third parties. Each third party operates under its own privacy policy, and players are encouraged to review those policies before submitting personal data to any third-party service.

14 Changes to This Policy

hc7777 reserves the right to update or revise this Privacy Policy at any time. Where material changes are made — for example, changes to the categories of data collected, new data-sharing arrangements or changes to retention periods — registered players will be notified via the Platform or by email to the registered account address, with a reasonable notice period before the changes take effect.

The "Last Reviewed" date at the top of this Policy will be updated whenever a substantive change is made. Continued use of the Platform after the effective date of an amended Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, please contact support to request account closure.

15 Contact Us

For any queries relating to this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal data is being processed, please contact the hc7777 team using the details below:

• Live Chat: Available 24/7 directly on the Platform at hc7777.cam — the fastest way to reach the support team;
• Email (written correspondence only — not a clickable link): [email protected]
• Help Centre & FAQ: Available at hc7777.cam/faq for self-service answers on account, payment and data queries.

Please include your registered username and a clear description of your request or concern in any written correspondence. hc7777 aims to acknowledge all data-rights requests within 5 business days and to respond substantively within 30 calendar days. Complex requests may take longer, in which case you will be informed of the extended timeframe.